Terms & Conditions
Terms & Conditions
To minimise the chance of adverse weather affecting your trip on ascents we offer weather contingency days, free of charge. In the case of very adverse weather we will endeavour to make the best of the situation with alternative plans, venues and poor weather activities. No refund will be given even if we are unable to complete any alpine based activities. If the weather or conditions prevent us from returning from the mountains on time, hut fees will be at an additional cost.
There will be no refund given if your trip is cancelled or cut short due to weather, lack of fitness, injury, illness, uncontrollable events or unforeseen circumstances once the trip has begun.
Re-scheduling the trip prior to it’s start date due to unforeseen circumstances will on a case by case basis and is subject to availability. We will do our best to accommodate you, but in the event that is not possible see cancellation costs below.
If within 30 days of the trip Covid-19 travel restrictions mean you are unable to attend, a 80% refund will be given or a full credit to rebook within 6 months (subject to availability). If the trip cannot run due to restrictions in the area of the trip and another venue is not available or practical a full refund will be given.
We strongly recommend taking a comprehensive travel policy for New Zealand. Check to see whether the terms of the policy offered by your insurance provider cover cancellation costs which is highly recommended.
Payment Terms & cancellation costs
A deposit of 50% is required to confirm your booking for courses and NZD$1000 for ascents. Full payment must be received 30 days before the start of your trip. If you cancel your booking payments will be refunded as below:
60 days or more before the trip a full refund.
Courses, if cancelled 60 to 30 days before the course start date the refund will be 50% of the deposit
Ascents, if cancelled 60 to 30 days before the trip start date no refund of the deposit
If cancelled less than 30 days before the trip start date no refund will be given.